Terms of Service

Use of TaskTenant

TaskTenant provides software for coordinating rental property maintenance requests, approvals, contractor quotes, scheduling, and repair records. Users agree to provide accurate information and use the service only for lawful maintenance-related purposes.

SMS / Text Messaging Terms

TaskTenant's SMS program sends text messages related to maintenance requests, contractor quotes, approvals, and scheduling to users who separately opt in to SMS. Providing a phone number or accepting these Terms alone does not constitute SMS consent. Consent is optional and is not a condition of purchasing a subscription. Message frequency varies based on account activity. Message and data rates may apply.

You can cancel SMS messages at any time by texting STOP. After you send the SMS message STOP, we will send you an SMS message confirming you have been unsubscribed, after which you will no longer receive messages from us. To opt back in, use an available SMS opt-in control or contact support for instructions.

If you are experiencing issues, reply HELP for assistance, or contact us at tasktenant@gmail.com.

Carriers are not liable for delayed or undelivered messages.

Emergencies and AI Assistance

TaskTenant is not an emergency service and requests may not be monitored immediately. For immediate danger, contact emergency services; report urgent property hazards directly to your property manager and the appropriate utility or emergency provider. Do not wait for an app response.

Automated and AI-assisted categories, urgency assessments, matches, and summaries may be incomplete or wrong. A qualified person must verify them before making safety, repair, spending, or legal decisions. Contractor availability, responses, number of quotes, completion times, and savings are not guaranteed.

Accounts and Access

Users are responsible for maintaining the confidentiality of their account access. Property owners and managers are responsible for inviting appropriate tenants, contractors, and team members.

Repair Requests and Contractor Work

TaskTenant helps route information between users but does not perform repair work. Landlords, property managers, and contractors are responsible for quotes, approvals, scheduling, workmanship, payment terms, and compliance with applicable laws. TaskTenant is not a party to repair agreements. Managers must verify contractor licensing, insurance, qualifications, and suitability. Use of the platform does not replace a landlord’s legal duties or a tenant’s rights.

Subscriptions and Fees

The Starter plan charges the property manager 0.5% + $0.20 on contractor labor processed through TaskTenant. Growth removes this TaskTenant contractor-labor fee. Monthly and annual subscription prices are shown before checkout. Each paid plan begins with a seven-day free trial at $0 and automatically charges the selected price on day 8, then renews monthly or annually until canceled.

Cancellation

Cancel at tasktenant.com/cancel or through the Square subscription-management link. Cancellation during the trial prevents the first charge. Later cancellation stops future renewals while access continues through the period already paid. Cancellation does not automatically refund prior charges. Submit requests for duplicate, incorrect, or unauthorized charges to support. If your signup offer includes a seven-day money-back guarantee, contact support to request a refund under that offer; cancellation alone does not submit a refund request. This does not limit refund or cancellation rights required by applicable law. The cancellation form submits a request for account review; direct cancellation through Square is complete when Square confirms it.

Acceptable Use

Users may not upload unlawful, abusive, misleading, or unrelated content. Users should not upload sensitive personal information unless it is necessary for the repair workflow.

Service Availability and Responsibility

To the extent permitted by law, the service is provided as available, without a promise of uninterrupted or error-free operation. TaskTenant does not warrant contractor work or the accuracy of third-party or AI-generated content. To the extent permitted by law, TaskTenant is not responsible for indirect or consequential losses arising from use of the service. Nothing in these Terms excludes liability or rights that applicable law does not allow to be excluded.

Privacy and Paid Placement

Our Privacy Policy describes how personal information is handled. Contractor “Featured” placement is paid promotional placement, not a certification, independent ranking, or guarantee of quality.

Service Changes

TaskTenant may update, improve, pause, or discontinue parts of the service as the product develops. We aim to communicate material changes clearly to active users.

Contact

For questions about these terms, email tasktenant@gmail.com or write to TaskTenant, 5335 E Shea Blvd, Scottsdale, AZ 85254.